Frequently Asked Questions about Custom Cookies from Sprinkles by Stacey
Who prepares the cookies for Sprinkles by Stacey?
My name is Stacey and I am the chef, owner, and cookie artist behind Sprinkles by Stacey. I earned my Bachelor’s Degree in Culinary Arts from Johnson & Wales University in North Miami, Florida. After I earned my degree, I moved to Germany for one year where I worked at restaurant rotating from pastry to other posts in the kitchen. When I came back to states, I worked at high end resort in Palm Beach, Florida. Read more about me here.
Cookie Contract
Payment Due
You pay, I’ll bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, fabulous food colors and the perfect packaging. Your payment will reserve your pick-up date too! All payments are taken online through QuickBooks.
No show = No cookies
Your cookies are best enjoyed fresh. Not showing up to the agreed upon pick-up time, forfeits your order. But take heart, they will be donated to a family in need. Need to reschedule your pick-up? No problem! Please reach out 7 days prior to your pickup time.
Refunds
I cannot offer refunds as your cutter order and other supplies has likely already been placed. But the good news – you get the cookies!
Pick-up Dates and Times
Delivery and pick up times are set upon ordering. This is because other customers need their cookie fix too!
Covid Care
We know that you can’t control when you have come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? I can give you the cookies and you can freeze your cookies so you can stay home and rest.
In a hurry?
While I can’t accommodate all last minute orders, I will make my best effort to. Orders requested before the two week notice time period will be charged a rush fee (if there is any availability).
Price Adjustments
All prices are subject to change. Prices are often dictated by ingredients costs. I’m always trying to provide the best tasting cookies to my clients.
Copycats
Copyright images (think Star Wars and Peppa Pig) are protected and I won’t be able to replicate them baked goods (who wants a cookie controversy, right?). We can make a similar color palette though so let’s talk!
It’s All Yours Now.
Once you pick-up your order (thanks again, by the way), what happens to your cookies and car doors (I hate door dings) is all on you! Keep ‘em safe and keep ‘em away from the parking lot cart returns. Keep them out of the refrigerator.
In Sickness and in Health
While death will never do us part, you’re consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities – albeit hopefully far reaching.
Weather Clause
If pickup is impossible due to inclement weather, your order will be heat sealed for a later pickup date. Unfortunately, no refunds can be offered due to weather, but we will make sure your order is kept as fresh as possible!
Bulk Order?
Due to the custom work required for each cookie, we are unable to extend discounts regardless of quantity. If you have a specific budget you are working with, feel free to let us know in advance and we’ll do our best to offer you a solution that fits your budget
Pay means Yay!
Once you’ve submitted (awesome) payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my cookies are awesome. Awesome!
ADDITIONAL TERMS
Welcome to the SPRINKLES BY STACEY Website (“Site”). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow those terms (the “Agreement”).
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SPRINKLES BY STACEY , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
