Frequently Asked Questions about Custom Cookies from Sprinkles by Stacey
Who prepares the cookies for Sprinkles by Stacey?
My name is Stacey and I am the chef, owner, and cookie artist behind Sprinkles by Stacey. I earned my Bachelor’s Degree in Culinary Arts from Johnson & Wales University in North Miami, Florida. After I earned my degree, I moved to Germany for one year where I worked at restaurant rotating from pastry to other posts in the kitchen. When I came back to states, I worked at high end resort in Palm Beach, Florida. Read more about me here.
Cookie Contract
Payment Due
You pay, I’ll bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, fabulous food colors and the perfect packaging. Your payment will reserve your pick-up date too! All payments are taken online through QuickBooks.
No show = No cookies
Your cookies are best enjoyed fresh. Not showing up to the agreed upon pick-up time, forfeits your order. But take heart, they will be donated to a family in need. Need to reschedule your pick-up? No problem! Please reach out 7 days prior to your pickup time.
Refunds
I cannot offer refunds as your cutter order has likely already been placed. But the good news – you get the cookies!
Pick-up Dates and Times
Delivery and pick up times are set upon ordering. This is because other customers need their cookie fix too!
Covid Care
We know that you can’t control when you have come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? I can give you the cookies and you can freeze your cookies so you can stay home and rest.
In a hurry?
While I can’t accommodate all last minute orders, I will make my best effort to. Orders requested before the two week notice time period will be charged a $45 rush fee (if there is any availability).
Price Adjustments
All prices are subject to change. Prices are often dictated by ingredients costs. I’m always trying to provide the best tasting cookies to my clients.
Copycats
Copyright images (think Star Wars and Peppa Pig) are protected and I won’t be able to replicate them baked goods (who wants a cookie controversy, right?). We can make a similar color palette though so let’s talk!
It’s All Yours Now.
Once you pick-up your order (thanks again, by the way), what happens to your cookies and car doors (I hate door dings) is all on you! Keep ‘em safe and keep ‘em away from the parking lot cart returns.
In Sickness and in Health
While death will never do us part, you’re consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities – albeit hopefully far reaching.
Weather Clause
If pickup is impossible due to inclement weather, your order will be heat sealed for a later pickup date. Unfortunately, no refunds can be offered due to weather (darn rain), but we will make sure your order is kept as fresh as possible!
Bulk Order?
Due to the custom work required for each cookie, we are unable to extend discounts regardless of quantity. If you have a specific budget you are working with, feel free to let us know in advance and we’ll do our best to offer you a solution that fits your budget
Pay means Yay!
Once you’ve submitted (awesome) payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my cookies are awesome. Awesome!
